How Ordering, QC & Shipping Works

A clear process from the first conversation to final delivery. Send us the product link, confirm the order and payment, review your QC, approve dispatch, and use the returned tracking number to follow the parcel. The usual complete timeline is approximately 7–12 days, although some destinations may take longer.

The Complete Process

1. Start a Conversation and Place the Order

You can begin through the website, WhatsApp or email. Send the product link or screenshot, the required version or configuration, destination country and postal code. We then confirm availability, price, shipping route, customs arrangement and the final amount before payment.

Payment Methods

We support most commonly used payment methods, including PayPal, Wise, Western Union, bank wire transfer, Revolut and Alipay. Depending on your order and shipping destination, further options can be confirmed with our sales team.

For first-time customers, PayPal is available to build mutual trust. For subsequent orders, we recommend alternative payment methods because PayPal incurs additional processing fees.

Payment safety: only use payment details supplied through our official website, WhatsApp or email. Preparation starts after the payment is verified and matched to your order.

2. Preparation and Quality Control

QC is normally prepared within 1–3 days after payment verification. (Some in-stock items require transfer from alternate warehouses, which may add transit time.) The exact timing can vary if a specific model, strap size or configuration needs to be sourced or prepared.

How QC Approval Works

We send the QC material through WhatsApp or email for your review. The example is anonymized to protect customer privacy.

• Approve: confirm that the prepared watch is acceptable and authorize dispatch.
• Ask a question: identify the exact photo, video or detail that needs clarification.
• Raise a concern: do not approve; we review the issue and discuss the next available solution before shipment.
• Confirm the address: check the recipient name, phone number, street address, city, region and postal code before courier handover.

Nothing is dispatched until you approve the QC and confirm the delivery details.

An anonymized example of QC approval and shipping communication.

Your Standard QC Package

A normal QC package contains 6 clear photographs and 2 short videos of the specific piece prepared for your order. Extra views can be requested before approval when needed.

3. Approval, Shipping Record and Courier Handover

We do not dispatch the order until you approve the QC. After approval, we reconfirm the address, submit the parcel to the courier or international forwarding center, and create the shipping record. The forwarding center returns the tracking number to us, and we send it to you by WhatsApp or email.

Courier Selection

We select the route according to destination, postal code, current flight capacity and local delivery reliability. The selected carrier is confirmed when the parcel is prepared for handover.

• FedEx: normally preferred for many developed-country destinations.
• USPS: preferred where practical for US ZIP codes beginning with 0, 1, 2, 8 or 9. It is generally secure and efficient, but commonly about 2–3 days slower than FedEx.
• DHL, EMS, TNT and UPS: used when the destination or available route makes them the better option.
• Courier selection can change before dispatch if route restrictions, customs conditions or capacity require an adjustment.

Stage	Normal expectation
Preparation and QC	1–3 days after verified payment
Customer review	Dispatch waits for your approval
Shipping record	Created after courier or forwarding-center handover
Tracking activation	Begins after the first physical scan
Typical complete timeline	Approximately 7–12 days; some destinations may take longer

Customs Duties and Taxes

For most destination countries, customs duties are included in the arranged shipping route. A small number of countries may require the recipient to pay an additional local customs charge of approximately US$10–20. Please confirm the customs arrangement with us before purchasing, because the applicable rule depends on the destination and current route.

What Happens After QC Approval

1. We record your QC approval and reconfirm the final delivery address.
2. The parcel is transferred to the selected courier or international forwarding center.
3. The forwarding center checks the parcel, creates the shipping record and schedules the same evening or next available flight.
4. The tracking number is returned to us and sent to you by WhatsApp or email.
5. The first scan activates tracking; we remain available if follow-up is required.

4. Track Your Package with 17TRACK

Enter the tracking number we send by WhatsApp or email below. The carrier is normally identified automatically and the latest shipment events will appear directly on this page.

Tracking number

Track package

Tracking data provided by 17TRACK. Carrier identification is automatic.

If tracking has no meaningful update after the first-scan period, send us the order number and tracking number. We will check the record with the forwarding center.

Need Help with an Order?

Send us the product link, destination country and your question. For an existing order, include the order number and the same contact details used during checkout.