Last updated: July 28, 2026

This Privacy Policy explains how VS Factory Official Direct collects, uses, shares, and retains personal information when you browse our website, place an order, or contact support.

1. Information we collect

  • Order and contact information: name, billing and delivery address, email address, phone or WhatsApp details, selected products, order value, and order history.
  • Payment information: payment method, payment status, transaction reference, and limited billing information returned by the payment provider. Full card details are handled by the selected payment processor and are not stored by this website.
  • Support information: messages, QC approvals, photographs, videos, warranty evidence, and other information you provide during a support request.
  • Technical information: IP address, browser and device type, approximate location, referral source, pages viewed, cookie identifiers, and security logs.

2. How we use information

We use personal information to operate the store, process and deliver orders, provide QC materials, communicate order status, prevent fraud, secure the website, provide returns or warranty support, measure site performance, comply with legal obligations, and maintain business records.

3. Cookies and analytics

Essential cookies keep the cart, checkout, security controls, and logged-in features working. Analytics cookies help us understand traffic and shopping journeys. You can limit non-essential cookies through your browser controls, although blocking essential cookies may prevent the cart or checkout from working correctly.

4. Service providers and disclosure

We share only the information reasonably needed by providers that support an order or the website, including payment processors, shipping carriers, email and messaging services, hosting and security providers, analytics services, professional advisers, and authorities when disclosure is legally required.

We do not sell personal information or rent customer lists to third-party advertisers.

5. International processing

Our customers and service providers may be located in different countries. Information may therefore be processed outside your country. We use reasonable contractual, access-control, and technical measures appropriate to the service involved.

6. Retention and security

We keep information for as long as reasonably needed to fulfil orders, provide warranty support, resolve disputes, prevent fraud, meet accounting or legal requirements, and maintain backups. Retention periods vary by record type.

We use encrypted connections and access controls, but no online service can promise absolute security. Please do not send full card details, passwords, or private keys through email, WhatsApp, or a public form.

7. Your choices and rights

Depending on your location, you may request access, correction, deletion, restriction, or a copy of certain personal information, or object to particular processing. Some records may need to be retained for legal, security, fraud-prevention, or active-order purposes.

8. Policy changes

We may update this policy when our services, providers, or legal obligations change. The date at the top identifies the current version.

9. Contact

Send privacy questions or requests to [email protected] or use the Contact Us page. Include enough information for us to identify the relevant order or request, but do not send sensitive payment credentials.